CUSTOMER CARE

While the Bank is taking utmost care in rendering the best service in all areas of Banking to the satisfaction of its customers, in the event there is any grievance of a customer, the customer is advised to approach the concerned branch manager, who is fully authorised to redress the grievance then and there at the branch itself.

CUSTOMERS' GRIEVANCE REDRESSAL CELL

The authority to redress the grievances is as under:

Level & Address Name & designation of the Redressing Authority
At Branch Please refer to "branches" on our site for address.
Click here to go to the branch list page. 		Branch Manager
In case, customer's grievance is not redressed in a week's time, the grievance may be referred to:
At Head Office :
The A.P.Mahesh Co-op. Urban Bank Ltd.
5-3-989, III Floor Sherza Estate, N.S.Road, Osmangunj, Hyderabad – 500095 (A.P.)
Phones : 040-24615296 & 299 &
040-23437101 - 105
E-mail: hyd1_apmb@sancharnet.in 		Smt. Ranjana Sharma
Nodal Officer
Sri Umesh Chand Asawa
General Manager
CA.CS. R.S.Jaju
Managing Director & CEO

Incase if you are not satisfied with the reply from the bank you may contact

Banking Ombudsman

Shri M. Sebastian
Banking Ombudsman for Andhra Pradesh
Reserve Bank of India
6-1-56, Secretriat Road, Saifabad, P.B. No. 1, Hyderabad - 500 004
Tel : (040) 23210013, Fax : 23210014
e-mail : bohyderabad@rbi.org.in
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